Frequently Asked Questions
Everything you need to know about shopping with Public Goods.
What makes Public Goods products different?
We focus on clean, sustainable, and high-quality essentials. Our products are designed to be healthy for you and the planet, using biodegradable materials and avoiding harmful chemicals like parabens and sulfates.
How long does shipping typically take?
Most orders are processed within 1-2 business days. Standard shipping within the continental U.S. typically arrives in 3-7 business days, depending on your location.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return most items within 30 days of delivery. Please note that for safety reasons, certain grocery and personal care items may be non-returnable.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our reach to more countries in the near future.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.